Customer Level Of Satisfaction On The Transport Services In Sydney

Question: Discuss about the Customer Level Of Satisfaction On The Transport Services In Sydney. Answer: Problem statement Sydney is one of the cities in Australia. Just like any other city, Sydney is characterized by transport network infrastructures made of trains, bus, and ferry services. The public transport is also made up of airlines, light railways lines, sightseeing buses and taxi services that complement the towns transport network. Taking a case of a city like Sydney, we expect that cases of overcrowding and scrambling for cars, buses, ferries should be past tense. A town with many trains and modern roads, the airline should not be associated with cases of transport challenges. In big cities within European countries, transport is not a worry, and every citizen and residents of such towns enjoy the benefits of using modern class transport services. Sydney is a big city, but the resident of this city is always jealous of the other European cities that pose good subway systems. They still wonder why traveling within their city is so much challenging and what are the reasons as to why its so challenging. Many claims that poor planning is the primary cause of such challenges. Like any other modern city, Sydney transport network is diversified, and the many means of transport options enable the residents to move about the city and the service are just similar to those in other cities. The issue and the topic on the question are why do we have some people comparing their citys transport network with other European cities if in a real sense the Sydney transport service is up to customer expectation and are these customers delighted with this kind of transport services that are being offered in the city.(Bliemer, 2018) Aims and objectives This research aims at investigating the transportation network in Sydney as well as accessing the level of customer satisfaction on the transport services offered to them, and what leads to the comfort. It also aims at investigation what are the reasons that may be causing the dissatisfaction if in any case customers are not satisfied with these services and what are the possible solutions. The objectives of the research include: Determine the current state of Sydney transport service Investigate the level of satisfaction of the customers using the city transport services Examine the factors that lead to the current situation either satisfaction or dissatisfaction of the customers Develop strategies for maintaining or improving the transport services in the Sydney city and solution in case the customers are not satisfied. Brief methodology To accurately determine the level of customer satisfaction on the transport services in Sydney, this research will consider the use of mixed methods to help in achieving the correct result. Data collection the level of customer satisfaction cannot be determined by assessment of one person or one sector within transport service department. All areas ranging from the providers to the users and other relevant stakeholders have to be examined as well. Relevant data concerning transportation service in the city will be collected and analyzed. Source of this data include; transportation agents, the government agencies, transport-related non-governmental agencies and volunteers willing to offer information. Interview- since this is a subjected pertaining the level of customer, the best and convenient method to collect data would be reaching the customer to access their level of satisfaction and also gauges the truth in their response by use of interview method. Literature review-the topic on the level of customer satisfaction is a vast topic that must have being tackled in the past. This is because satisfaction on means of transport in Sydney and its environments is not similar to every customer. Therefore, use of secondary data and findings did prior will be of much use in this research. This entails the use of secondary sources like reports and journals written in the past concerning the issue of the level of customer satisfaction on the Sydney transport services. Secondary data and data analysis methods This research will require the collection of data from secondary sources and interpretation of the data to help in coming up with solutions. This study will involve secondary data from different sources like online sources, books, journal, and reports. The data will be collected to help in assessing whether the customers are delighted with the kind of transportation services offered to them even at the preexisting time. The collected data will be analyzed by the use of regression method where the trends can be observed over a period, and this will help in coming up with solutions(Dudovskiy, 2009) References Bliemer, M. (2018). Sydney's transport is doomed to fail its users, even when it's actually succeeding. NEWS. Dudovskiy, J. (2009). The Ultimate Guide to Writing a Dissertation in Business. European Commission. (2016). Smart, green and integrated transport work programme. European Commission. Graham, D. J. (2007). Variable returns to agglomeration and the effect of road traffic congestion. Journal of Urban Economics, 103120. Lyons, G. (2016). Aligning the paradigms of smart and sustainable. Transportation Research Part A. Getting smart about urban mobility, 12-17. Lyons, G. (2016, 2 22). Trends in car ownership, charting transport. Retrieved 3 14, 2018, from mapping transport: https://chartingtransport.com/2011/08/07/trends-in-car-ownership/ McLeod, S. (2017). Urban Public Transport. Journal of Planning Literature, 2. Mulley, C. (2017). Mobility as a Services (MaaS) does it have critical mass? Journal of transport reviews, 247-251. Nelson, J. (2009). Flexible transport services: A new market opportunity for public transport. In Research in Transportation Economics (p. 44). Transport Systems Catapult. (2015, may 21). Traveler needs and UK capability study. Retrieved March 14, 2018, from Transport Systems Catapult: https://ts.catapult.org.uk/wp-content/uploads/2016/04/Traveller-Needs-Study.pdf